Frequently Asked Questions
Do you provide on‑site support in Tampa?
Yes — we serve Tampa, Wesley Chapel, Brandon, Land O' Lakes, and the wider Tampa Bay area with both remote and on‑site support. Most issues can be resolved remotely within hours, but when on-site work is needed, we can typically be there same-day or next business day.
What cloud platforms do you support?
We work with Microsoft Azure, AWS, and Google Cloud. This includes full migration services, identity management (Entra ID/Azure AD), security hardening, cost optimization, and ongoing monitoring and management. We'll help you choose the right platform based on your specific needs and existing tools.
How much does managed IT support cost?
Pricing depends on the size of your environment and the level of support you need. We offer flexible arrangements from project-based work to monthly managed services. After our initial discovery call, we provide transparent quotes so you know exactly what to expect — no hidden fees or surprise charges.
Can you help with compliance requirements like HIPAA?
Yes — we work with healthcare providers, financial services, and other regulated industries to implement compliant IT infrastructure. This includes proper access controls, encryption, audit logging, backup procedures, and documentation to support your compliance obligations.
Do you support hybrid or on-premise environments?
Absolutely. Many of our clients run hybrid environments with some systems on-premise and others in the cloud. We're experienced with Windows Server, VMware, Proxmox, and integrating on-premise Active Directory with cloud services like Azure and Microsoft 365.
What's your response time for IT emergencies?
For critical issues affecting business operations, we respond within 1-2 hours during business hours. We also offer after-hours support arrangements for clients who need 24/7 coverage. Our monitoring tools often catch problems before they become emergencies.
Can you take over from our current IT provider?
Yes — we handle provider transitions regularly. We'll work with your current provider to ensure a smooth handoff, document your environment thoroughly, and make sure nothing falls through the cracks. We aim to make transitions seamless for your team.
Do you offer cybersecurity training for employees?
Yes — security awareness training is one of the most effective ways to prevent breaches. We provide training that covers phishing recognition, password hygiene, safe browsing, and handling sensitive data. We can also run simulated phishing tests to measure and improve your team's awareness.